Privacy policy

Syntivia’s Privacy Policy

This Privacy Policy applies to our Website, which is located at the following address https://www.syntivia.fr/and governs our data collection, processing and usage practices. It also describes your choices regarding the authorizations, access, correction and deletion of your personal and professional information.
By using the Website, you consent to the data practices described in this Privacy Policy and in our Terms of Use. If you do not agree with the data practices described in this Privacy Policy or the conditions established in our Terms of Use, you should not use the Website, nor leave your Personal Information in the contact forms.

1. Company Information

With respect to personal and professional data received, Syntivia is subject to the EU General Data Protection Regulation (2016/679/EU), which applies to all European companies. GDPR is designed to protect the fundamental liberties and rights of private individuals. The key articles of the GDPR can be found here.
If you have any questions about this Privacy Policy, our treatment of the information you provide to us or would like to bring up any other related issues, please contact us. Below you’ll find all our company details:

E-mail address & phone number

E-mail address: contact@syntivia.fr
Phone number: +33 974 770 660

Publication director

Philippe BEDOS

The website is hosted by:

Company Name: OVH
VAT registration number: FR 22 424761419
Address: 2 Rue Kellermann – 59100 Roubaix – France

2. Information we collect

If you’re only visiting this Website, please note that we only collect Navigational Information. When you contact us via the Website, we request that you provide Personal and/or Professional Information about yourself and we also collect Navigational Information. We use the collected information only in compliance with this Privacy Policy. However, you are free to explore the Website without providing any Personal or Professional Information about yourself in the contact forms on our Website.

2.1. Why we collect personal information

‘Personal or professional information’ refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your first and last name, e-mail address, company name, address, phone number, and other information about yourself or your business. When you enter your contact information in a form on our website, this information will be used to answer your request and will then be stored in order to keep you updated on news or other information with regard to our company activities and services. Personal Information may also include information about you that is publicly available on the Internet, such as via Facebook, LinkedIn, Twitter and Google. Personal Information that we collect and manage is used for the purposes described above in order to improve mutual communication. We will never sell your Personal Information to any third parties.
In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:

Improve your browsing experience on the Website;
Respond to customer and prospect requests;
Fulfill the obligations under our Terms of Service;
Send you marketing communications relating to our business or other information we think may be of interest to you.

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

2.2. Recipients of Personal Information

Subcontractors:

We reserve the right to call in other companies and service providers to provide specific services to our Website visitors, to our prospects and customers. To this end, we may need to share your information with them in order to improve your Website experience. Examples may include removing duplicate or repetitive information from our prospect lists, data analysis, marketing assistance, supplementing the information you provide in order to deliver better services and allow for an excellent customer experience. Prior to their intervention, we explicitly require our service providers to comply with GDPR requirements, every time we communicate your Personal Information.

Syntivia‘s internal departments:

Your Personal and Professional Information is collected to be processed by our company’s internal departments. The way your information is handled depends on the department’s activity. Below you’ll find a non-exhaustive list of Syntivia’s different departments and their use of your Personal Information.

Sales department: create and maintain commercial relationships with our prospects and customers.
Scientific department: exchange with our customers with regard to their orders and studies.
Administrative department: follow-up on customer invoices.
Quality department: follow up on customer satisfaction.

If we or our assets are acquired by another company, you will be notified of any change in ownership.

2.3. Data Protection

By our hosting company

Personal information is stored and managed on our hosting company’s controlled, safe and protected servers. We use a variety of security technologies and procedures (firewalls, anti-DDoS) to help protect your Personal Information from unauthorized access, use or disclosure.

By Syntivia

We safeguard the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive Personal Information (such as a geo-location data) is collected on our Website, it is protected through the use of encryption. Should, in spite of all the care we take in protecting your Personal Information, data breaches occur in our systems, you and relevant authorities will be notified within 72 hours. If you have any questions about the security of your Personal Information, you can contact us by sending an email to contact@syntivia.fr.

2.4. Data Retention

We retain the Personal Information that you provide as long as we consider it potentially useful to our professional relationship, or as needed to comply with the EU General Data Protection Regulation (GDPR), our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request (see below).

2.5. Your rights with regard to the collected data

Upon express request, our company will provide you with information about whether we hold any of your Personal Information. Should this be the case, you have the following rights with respect to that information:

To review and request a copy of the information you have supplied,
To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us,
To request that your user information will not be used to contact you,
To request that your user information be deleted permanently from any of our lists and archives,
To request that your data are only used for part of the purposes we use and process them for.

3. Navigational Information

This section refers to information about your computer and your visits to this website, such as:

Your IP address
Geographical location
Browser type
Referral source
Length of visit
Pages viewed.

We use Navigational Information to operate and improve the Website. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about our company.

3.1. Cookies

Our company and its partners use cookies or similar technologies to analyze trends, administer the website, track user movements around the website, and to gather demographic information about our user base as a whole.
We use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. A cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Website you visit. Our company keeps track of the pages you visit within the Website in order to determine what portion of the Website is the most popular or most used. This data is used to deliver customized content and marketing actions within the Website to customers whose behavior indicates that they are interested in a particular subject area.

3.2. Log Files

We may collect demographic information, such as your ZIP code, age, gender, preferences, interests and favorites using log files that are not associated with your name or other personal information. There is also information about your computer hardware and software that is automatically collected. This information can include: your IP address, browser type, internet service provider (ISP), the files viewed on our site, operating system, clickstream data, access times and referring website addresses. This information is used by our company to provide general statistics regarding Website use.

3.3. Third Party Tracking Technologies

Our Privacy Policy does not cover the use of cookies and web beacons by any tracking utility company.

3.4. Social Media Features

Our Website includes Social Media Features, such as links to Twitter and LinkedIn. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Website. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

4. Other privacy provisions

4.1. Information About Children

The Website is not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at contact@syntivia.fr, so that we may delete the information.

4.2. Customer Testimonials and Comments

We may post customer testimonials and comments on our Website, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.

4.3. External Websites

Our Website provides links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

5. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version online. Please check this page every time you connect to our Website to review our company’s policy. This approach helps you to always be aware of what information we collect, how we use or transfer it and under what circumstances, if any, it is disclosed. If you enter your data in one of the forms on our website, then you will receive notice when this Privacy Policy is modified so that you may withdraw your consent with regard to how we use your information. Your continued use of the Website indicates that you agree to the terms of the new Privacy Policy.

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